Delaware Family Voices (DFV) Monthly MCO Call

Hosted By: Delaware Family Voices MCO Calls

September 08, 2020 11:00 AM

THIS IS NOT A PIC EVENT – if you have questions please contact DFV directly (see below)

Delaware Family Voices MCO CallsMedicaid Managed Care Organization (MCO)

    • To call in dial (Toll Free): (800) 220-9875 • Participant code (access code): 40369724 #
    • Please introduce yourself briefly. Parents will have the first option for time to speak.
    • Please try to have someone from your organization on the call, your input is needed.
    • Please share with families that may benefit from this call.
    To be added to the call reminder list please contact: Ann Phillips at or Vanessa Rodriguez at
    • The call will end by noon if discussions have concluded and there are no additional questions.

Anyone is welcome to call and ask a question about their Medicaid MCO. If at all possible please contact us ahead of time by phone or email, with your question or issue so we have enough time to invite the people and agencies that may have the answer to your questions:
Delaware Family Voices contact number: (302) 669- 3030 / Email: or and write MCO call in the subject.

What is the MCO Call?

  • A forum where parents/caregivers have the opportunity to ask questions and/or discuss issues they are having with their Medicaid MCO (Highmark Health Options or AmeriHealth Caritas).
  • Common issues discussed have included: care coordination requests, in home care hours, denials, therapies, private duty nursing, supplies, equipment and medication.
  • During the call MCO’s and Medicaid representatives, along with other partner organizations, can help problem solve with you.
    • Parents or caregivers of children with any special health care needs, mental health/behavioral or emotional needs, who have questions and concerns regarding the Medicaid Insurance they have for their children.
    • Any organization, provider or state agency with questions or calling to listen and learn.
    • Adults who have AmeriHealth Caritas or Highmark Health Options as their Medicaid MCO through the Diamond State Health Plan Plus Program.
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