Managed Care Organization (MCO) Call

Hosted By: Parent Information Center of Delaware - Delaware Family Voices

May 14, 2024 11:00 AM

Location: Webinar

Managed Care Organization (MCO) Call


  • A forum where parents/caregivers have the opportunity to ask questions and/or discuss issues they are having with their Medicaid MCO (Highmark Health Options, AmeriHealth Caritas or Delaware First Health).
  •  Common issues discussed have included: care coordination requests, in home care hours, denials, therapies, private duty nursing, supplies, equipment and medication.
  • During the call MCO’s and Medicaid representatives, along with other partner organizations can help problem solve with you.


  • Parents or caregivers of children with any special health care needs, mental health/behavioral or emotional needs, who have questions and concerns regarding the Medicaid Insurance they
    have for their children.
  • Any organization, provider or state agency with questions or calling to listen and learn.
  • Adults who have AmeriHealth Caritas, Highmark Health Options or Delaware First Health as their Medicaid MCO through the Diamond State Health Plan.


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